Managed Proxmox in France

Managed Proxmox is a service where an expert provider handles the complete administration of your Proxmox VE infrastructure: installation, configuration, maintenance, monitoring, backups and support. You benefit from a high-performance infrastructure without needing to hire in-house expertise.

Choosing RDEM Systems, a French company (SIREN 820 338 671), gives you a contract under French law. We operate our own network (AS206014) with our own infrastructure at Equinix in the Paris region, and VMs also hosted on servers rented from OVH in France. One exception: geo-replicated backups sit on a second site in Germany (in France on request), run by a French provider — the distance between sites is what makes geo-replication worth having. French-law contract, data within the EU, a framework that supports your GDPR compliance, and French-speaking contacts based in France.

AS206014 is our Autonomous System number, attesting that RDEM Systems is a recognized independent network operator. We control the network chain, from BGP routing to our servers, hosted in datacenters.

Standard hosting only provides infrastructure (servers, network). With managed Proxmox, RDEM Systems also handles the entire software layer: optimal cluster configuration, high availability management, automated backups, proactive monitoring and expert technical support. You no longer need to worry about system administration.

Absolutely. Proxmox VE is used in production by thousands of companies worldwide, including critical environments (finance, healthcare, industry). With proper configuration (HA clustering, replicated Ceph storage, PBS backup), Proxmox offers reliability comparable to or even better than VMware, at a significantly lower cost.

Our managed Proxmox offering starts at €150 excl. VAT/month per hypervisor, including 24/7 monitoring, preventive maintenance, security updates, technical support and backup management, with a 4-hour response time, 24/7, on critical incidents. The 1-hour response time brings the price to €250 excl. VAT/month per hypervisor. Custom options are available based on your specific needs.

Yes, that's even our specialty. We assist many businesses in their VMware to Proxmox migration, particularly following post-Broadcom price increases. Our methodology includes a complete audit, detailed migration plan, validation testing and post-migration support.

We target 99.9% availability on a managed Proxmox cluster, meaning under 8h45 of downtime per year, and 99.5% on a single VM. It is measured and published monthly, but it is not a contractual commitment: what we commit to is the response time (critical incidents picked up within 4 hours, 24/7, or within 1 hour at €250 excl. VAT/month per hypervisor). For critical environments requiring higher availability, we offer multi-site architectures with geographic replication.

Our support is reachable by ticket and email; critical incidents trigger the on-call rotation (PagerDuty). For critical incidents (P1), we commit to a 4-hour response time (GTI), 24/7, in the €150 excl. VAT/month per hypervisor plan, and a 1-hour response time, 24/7, at €250 excl. VAT/month per hypervisor: that is the strongest level we sell. Standard incidents are picked up within 4 hours during business hours. The commitment covers picking up the incident, not restoring service: until the diagnosis is done, nobody can honestly promise a repair time, so we sell neither a restoration SLA (GTR) nor an RTO. In practice, 80% of our interventions are picked up within the hour, but that is an operational measurement, not a contractual commitment. Each client has a dedicated technical contact.

Yes, we can take over management of an existing Proxmox cluster. We first conduct an audit of your infrastructure to identify necessary optimizations, then integrate your environment into our monitoring and maintenance processes.